Frequently Asked Questions
This is your actual monitor screen settings;
We look at our visitor’s monitor resolution settings to see what is the most commonly used screen resolutions and we build our webpage using the average of these settings by adjusting our computer screen resolution to meet the requirements. If we produce a web page using the lowest monitor screen resolution setting, then the web page will be within the users monitor screen resolution that is set to a low resolution without scrolling page but someone who has a high screen resolution will see a very small webpage. If we produce a web page using the highest monitor screen resolution setting, then the web page will be within the users monitor screen resolution that is set to a high resolution without scrolling page but someone who has a low screen resolution will see a very small webpage and possibly unable to read what is on the web page. So we select a happy medium to try to keep everyone happy. We do not have any control what screen resolution you have on your computer and monitor. To change your settings, refer to your owner’s manual or check in the Help Section of Windows or contact your nearest computer repair center. Below is a chart from the stats that we use to determine what resolution we need to develop a web page.
2. If you can see what monitor setting I am using, what else can you see and is this information shared with another agency?
We only monitor the following items:
Here is what the Summary Screen looks like:
Here is what the Search Engine Wars Screen looks like:
Here is what the Visit Length Screen looks like:
Here is what the Returning Visits Screen looks like:
Here is what the Browsers Screen looks like:
3. Sometimes when I go to the web site, some link buttons and/or other images don't show and it displays an "X" instead?
4. When someone who just passed away, a pop-up windows appears with information about that person, how do I remove the pop-up?
5. How come the words run off of the pop-up and the letters blend into the webpage background and I am unable to read it?
6. I'm having other problems accessing the web site. Who do I contact for help to correct the problem?
FAQ's Quick Menu
2. If you can see what monitor setting I am using, what else can you see and is this information shared with another agency?
3. Sometimes when I go to the web site, some link buttons and/or other images don't show and it displays an "X" instead?
4. When someone who just passed away, a pop-up windows appears with information about that person, how do I remove the pop-up?
5. How come the words run off of the pop-up and the letters blend into the webpage background and I am unable to read it?
6. I'm having other problems accessing the web site. Who do I contact for help to correct the problem?
FAQ Answer's
What is happening is your monitor screen resolution settings are not the same as the web page was designed for. The web page is designed to be viewed with a monitor screen resolution of 1280 x 1024. You can see what your screen resolution is at the very top of the web page. It says "This page is designed to be viewed with Internet Explorer and a screen resolution of 1280 x 1024 . Your screen resolution is [your setting] x [your setting]."
We only gather information that pertains to the operations and usage of the website. We DO NOT share this information with anyone. There is NO personal information downloaded from your system. 
This problem can happen on any web site at any time. It may be caused by several reasons. Most are caused by the data for the image didn't get transferred from the host server for some reason or it may have got lost in the data transmission between a numbers of computers that carries the data to your computer. Another reason if a lot of graphics don't show, it could be caused by the hosting server performing maintenance on the server that carries the graphics.
The pop-up window with a recent obituary is to let you know who just passed away and the viewing and service times. The pop-up will only be on the screen for 30 seconds then it will disappear. It will also stay on-line until the service for the deceased has ended. At the bottom of the pop-up, you will see a statement that says "This window will automatically close after 30 seconds or you may Click Here to close window. By clicking on Click Here will close the pop-up.
We are well aware of this problem and we are searching for a fix to this or a new script that has the same features and quality that will allow all browsers to properly view it. But the reason why this is happening to you is because you're using one of the following web browsers, Netscape, Firefox, Google Chrome, Safari or other web browsers. If you use Microsoft Internet Explorer that comes with Windows, you will see the complete pop-up without losing the words to the background of the web page.
If you are having problems with the website, or would like to make a comment about the website, all you have to do is click on "Contact WebMaster". Complete the form and enter the "Security Code" and click on Send. We will first evaluate your problem in the website to see if we will encounter the same results, then we will contact you for further information to help us to help you.
